Refund & Return Policy
Last Updated: June 2026
At Vevra Home, we strive to provide premium home décor products that bring style, comfort, and elegance to your living spaces. Customer satisfaction is our priority, and we understand that there may be occasions when a return or refund is necessary.
Please read our Refund & Return Policy carefully before placing an order.
Return Eligibility
You may request a return if:
The item arrives damaged, defective, or significantly different from its description.
You receive an incorrect product.
The item arrives broken during transit.
To be eligible for a return, you must contact us within 14 days of receiving your order and provide:
Your order number
Clear photographs of the product
A brief explanation of the issue
Non-Returnable Items
Due to the nature of our worldwide dropshipping operations, the following items cannot be returned:
Products damaged due to misuse or improper handling
Items showing signs of use after delivery
Products without original packaging, where applicable
Orders placed with incorrect shipping information provided by the customer
Customized or personalized products
Products marked as final sale or non-returnable
Order Cancellations
Orders can only be canceled before they have been processed by our fulfillment partners.
Once an order has been processed or shipped, it cannot be canceled.
Refunds
If your refund request is approved, refunds will be issued to the original payment method.
Refund processing times generally range from 5–10 business days, depending on your payment provider and financial institution.
Situations Eligible for Full Refunds
You may qualify for a full refund if:
Your order is lost in transit and confirmed by the shipping carrier.
You receive a damaged or defective item.
You receive the wrong product.
Your order cannot be delivered due to supplier or shipping issues beyond your control.
Delayed Deliveries
As a global dropshipping store, delivery times may occasionally be affected by:
Customs inspections
Severe weather conditions
Transportation disruptions
Public holidays
High shipping volumes
Carrier delays
Delivery delays alone do not automatically qualify for a refund while the package remains in transit.
Missing or Lost Packages
If your tracking information has not been updated for an extended period or your package appears lost, please contact us.
Our support team will investigate the matter with our logistics partners and provide an appropriate resolution.
Return Shipping Costs
For approved returns resulting from damaged, defective, or incorrect items, Vevra Home may provide compensation or alternative solutions depending on the specific situation.
Customers may be responsible for return shipping costs in cases that do not involve product defects or fulfillment errors.
Exchanges
If you receive a damaged or incorrect product, we may offer:
A replacement item
A partial refund
A full refund
Store credit
The resolution provided will depend on the circumstances of your order.
Customs Duties and Taxes
International orders may be subject to import duties, taxes, VAT, GST, or other customs charges imposed by your country.
These fees are the responsibility of the customer and are non-refundable by Vevra Home.
Contact Us
If you have any questions regarding our Refund & Return Policy or require assistance with your order, please contact us:
Vevra Home
📧 Email: vevrahome@gmail.com
Thank you for choosing Vevra Home. We appreciate your trust and remain committed to delivering beautiful, carefully curated home décor products that elevate every space.